BladeLogic

Solutions

• Overview
• Data Center Operations
• Data Center Compliance
• Sarbanes-Oxley Section 404
• Application Release Management
• ITIL
• PCI
• Resource Library

ITIL

ITIL assists in developing a process-driven approach to IT Service Management. The best practices of ITIL focus on integrating the people, processes, and tools within an organization to deliver a variety of management functions. ITIL provides guidance on linking specific management processes across various organizations through a business-oriented approach.

ITIL's broad objectives are to:

• Align IT Services with their business requirements
• Provide a holistic approach to managing services
• Provide means to deliver and support services at a justifiable cost
• Allow IT organizations to tailor ITIL's best practice guidelines for their specific business needs.

Instituting ITIL provides a strong foundation for implementing and expediting compliance controls for regulatory and security policies.

BladeLogic supports ITIL for both Configuration Management & Release Management

1. Configuration Management

BladeLogic enables the following components of a configuration management process as defined under ITIL best practices:

• Identification—identify and select the configuration structures for configuration items (CIs), their owners, their interrelationships, and configuration documentation.
• Control—design procedures to ensure that only authorized and identifiable CIs are accepted and recorded.
• Status Accounting & Change—develop procedures to record all current and historical configuration data associated with each CI throughout its lifecycle. Allow configuration changes to be executed and accounted for each CI and tracked over its lifespan.
• Verification & Audit—Support periodic reviews and audits that verify the CI's physical existence and accurate configuration settings.
• Management Information—Provide reports and metrics to support other processes and for accounting for configuration changes.

2. Release Management

BladeLogic enables the following components of a release management process as defined under ITIL best practice:

• Design, Build, and Package a Release—BladeLogic provides the ability to document and package configurations, installation routines, and deployment instructions for software releases across various environments. It also provides the ability to document the policies that need to be complied with for any given software release across various environments.
• Deploy & Install—BladeLogic automates the promotion and distribution of software across platforms and environments while ensuring compliance against the release policies. It does this by taking into consideration the configuration changes from the build environment to test and production environments and the impact of that on application configuration integrity.